Why Managed Services?

Flat Rate per Month Service Plans

Relax…We’ve Got You Covered!

ECS Network Solutions offers the small to medium sized business a mutually defined set of IT (information technology) services delivered on-site or remotely.  The ECS ADVANTAGE PLUS SERVICE PLAN:

  • offers a fixed monthly rate for ease in budgeting.
  • provides 24 X 7 support to minimize down-time and user loss of productivity.
  • offers covered services that are mutually agreed upon prior to contract implementation giving you the opportunity to select the services that best meet your business needs.

There are 3 components to the ECS ADVANTAGE PLUS SERVICE PLAN.  While the components operate best as a package, they can easily be purchased separately.  The components are:

Proactive Server Maintenance:

  • Weekly analysis of errors, warnings, and informational alerts concerning:
  1. applications and databases running on server(s).
  2. operating system, services and server(s) hardware.
  3. system and network security and intrusion detection.
  4. server disk space, utilization and health.
  5. print queues, terminal server sessions, mail queues, bad mail, etc.
  6. memory usage and virtual memory utilization.
  7. processor utilization and performance.
  8. Server Health Monitor Alerts (Small Business Server only).
  • Daily review of backup log (if the server has email capability).
  • Weekly confirmation that anti-virus program(s) are updating on server(s).
  • Weekly running of Windows updates on server(s), including installation of any pertinent service packs, security updates, and patches.
  • Monthly reporting on any problem resolution and status of hot fixes or patches applied.

 Business Disruption Avoidance & Disaster Planning & Preparation:

  • Development and review of a backup schedule.
  • Semi-annual restore from randomly selected backup media of Exchange Mailbox (assumes Microsoft Exchange Server), selected files and folders, mission critical applications database (if applicable).
  • Semi-annual analysis of integrity of all backup media.
  • Monthly (or as necessary) cleaning of backup drive(s).
  • Quarterly test of UPS (battery backup) shut down procedure and battery life time.
  • Semi-annual test of RAID functionality and rebuild procedures.
  • Full restoration of your server data in the event of a crash with NO additional hourly charges.

 Unlimited Helpdesk and Technical Support Liaison:

  • On call support services (standard: desktop/user outage) during ECS Network Solutions’ standard business hours M-F 8am to 6pm.
  • On call support services (emergency: server/network outage) 24 hours a day, 7 days a week, 365 days a year.
  • Unlimited phone support (based on “Best Practices” included in terms of agreement).
  • Email support services – unlimited (based on “Best Practices” included in terms of agreement).
  • Unlimited remote support of server(s) AND desktops (based on “Best Practices” included in terms of agreement).
  • Act as vendor liaison with all hardware and software vendors on behalf of your organization to ensure proposals, pricing, and work performed are accurate and satisfactory.
  • Create and maintain a Documentation Binder including:
    • network map, location of assets, PC inventory and specs.
    • server configuration, installations, and patches applied.
    • vendor contact information.
    • software licenses & hardware purchases (invoices, media, packing slips, etc…).
    • warranty and service plan information.
    • policies & procedures (changing passwords, adjusting folder permissions, etc…).
    • all work logsfrom on-site and remote service work performed.
  • Budgetary process assistance: 
    • work with customer on technology related expenditures portion of annual budget
    • create timelines for retiring and acquiring of hardware and software.
    • assist with future needs assessment for planning purposes.

We Want to be Your IT Department!

The ECS ADVANTAGE PLUS SERVICE PLAN offers you the following Guarantees of Service and Warranties of Operation:

  •  Guaranteed call back time:  emergency (server or network) issues – 30 min 24x7x365; non-urgent (desktop or single user) issues – 4 hours M-F 8a-6p.
  • Guaranteed on site response time (if on-site visit required for resolution): emergency (server or network)– 24 hrs 24x7x365; non-urgent (desktop or single user)– 72 hrs M-F  8a-6p.
  • Emergency service: on call technicians will respond to an emergency service request 24 hours a day, 7 days a week, 365 days a year.
  • Warranty of Operation for duration of Support Agreement includes unlimited remote and on-site supportfor all issues falling under Warranty of Operation:   
    • remote web workplace
    • backup operation
    • network printer(s) operation
    • exchange server operation
    • firewall operation
    • virus free network